سياسة الاستبدال والاسترجاع

1. Introduction We appreciate our customers' trust and strive to provide high-quality products. In case the customer is not satisfied with the product, we offer a flexible exchange and return policy that guarantees everyone's rights. Please read the policy below carefully to understand the terms and procedures for exchange and return. 2. General Conditions Order validity: The exchange or return request must be submitted within [3] days from the date of receipt. Product condition: The product must be in its original condition, unused, with all tags, labels, and original accessories. Receipt and invoice: A copy of the invoice or proof of purchase must be attached with the exchange or return request. 3. Exchange Procedures Exchange request: Please contact the customer service team to submit an exchange request. Evaluation: The exchanged product will be inspected to ensure it complies with the exchange conditions. Shipping: If approved, we will ship the replacement product at our expense, ensuring the product is securely packaged. Exceptions: The exchange policy does not include customized products or products that have been damaged due to improper use. 4. Return Procedures Return request: The customer must contact customer service and fill out the return request form. Product inspection: After receiving the product, our team will inspect it to ensure it has not been used and that all accessories are intact. Refund: If the return is approved, the amount paid will be refunded via the original payment method. Shipping costs: The customer may be charged for shipping costs if the error is on the customer's side or if the product does not meet the return conditions. 5. Exceptions Products purchased through special offers or discounts may be non-exchangeable or non-returnable. Customized or made-to-order products cannot be exchanged or returned unless they are defective. 6. Contact If you have any inquiries regarding the exchange and return policy or need to submit a request, please contact the customer service team.